Terms of Service

Last updated: 14 August 2026

Welcome to Rilovi. By accessing or using our app or website, you agree to be bound by these Terms of Service. Please read them carefully.

Rilovi is operated by Sublime Applications Pty Ltd, a company registered in Australia (“we”, “our”, “us”).

1. Acceptance of terms

By downloading, installing or using Rilovi (“the App”), you agree to these Terms. If you do not agree, please do not use the App.

2. Description of service

Rilovi is an AI-assisted message generation and relationship reminder service. It lets you generate personalised messages, manage contacts and important dates, set reminders, and create and share card pages.

3. Eligibility

You must be at least 13 years old to use Rilovi. By using the App you confirm that you meet this requirement and that any information you provide is accurate.

4. Your account

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us promptly at support@rilovi.com of any unauthorised use.

5. Subscriptions and payments

Rilovi offers free and paid plans. Paid plans may be purchased through Apple’s In-App Purchase, Google Play Billing, or by card on the web via Stripe, depending on where you subscribe.

Payment is charged to your Apple ID, Google Play account, or payment method at confirmation of purchase.
Subscriptions renew automatically unless auto-renew is switched off at least 24 hours before the end of the current period.
Renewal is charged within 24 hours before the end of the current period.
Manage or cancel any store subscription in your Apple App Store or Google Play account settings. Web subscriptions can be cancelled from your account or by contacting support.

6. Free trials

We may offer free trial periods. If you do not cancel before a trial ends, it converts automatically into a paid subscription at the applicable rate.

7. Refunds

Purchases made through the App Store or Google Play are subject to that store’s refund policy, and refunds are handled by Apple or Google. For web purchases, contact support@rilovi.com. Nothing in these Terms limits rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

8. AI-generated content

Messages generated by our AI are provided for your personal use. We aim for high quality but do not guarantee the accuracy, appropriateness or suitability of AI output. You are solely responsible for reviewing anything before you send it. AI content is not professional advice.

9. Acceptable use

You agree not to use Rilovi to:

Generate harmful, abusive, harassing or illegal content
Reverse-engineer or exploit the AI system
Send spam or unsolicited bulk messages
Violate any applicable law or regulation
Infringe the rights of others
Attempt to gain unauthorised access to the service

10. Shared card links

Cards you share are published to a link that anyone holding it can open. You are responsible for the content you create and who you send it to. We may remove any shared page that breaches these Terms.

11. Intellectual property

Rilovi, including its design, features and content (excluding content you create), is owned by Sublime Applications Pty Ltd and protected by intellectual property laws. You retain ownership of the content you create, and grant us a limited licence to store, display and process it solely to deliver the service to you.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages arising from your use of Rilovi. Our total liability will not exceed the amount you paid us in the twelve months preceding the claim.

13. Disclaimer of warranties

The App is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, except where such warranties cannot be excluded by law.

14. Termination

We may suspend or terminate access for conduct that breaches these Terms or harms other users, us or third parties. You may stop using Rilovi and delete your account at any time from Settings → Account → Delete Account.

15. Changes to these terms

We may update these Terms from time to time and will post material changes here and in the App. Continued use after changes constitutes acceptance.

16. Governing law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law provisions.

17. Contact us

Email: support@rilovi.com
Sublime Applications Pty Ltd, Australia